Returns & Warranty – OONICASHOP
At OONICASHOP, we stand behind every Pizza Oven we sell with a no-hassle return and warranty policy. Shop with confidence knowing that if your oven doesn’t perform as expected, we’ve got you covered—no questions asked.
Returns Policy
- 30-Day Return Window – Return your Pizza Oven within 30 days of delivery for a full refund or exchange.
- Condition – Items must be unused, in original packaging, and include all accessories, manuals, and labels.
- Process – Initiate your return by contacting our support team with your order number and reason for return.
- Refunds – Once received and inspected, refunds will be processed to your original payment method. Shipping costs are non-refundable.
Warranty Coverage
All Pizza Ovens purchased from OONICASHOP come with a limited warranty, depending on the model and specifications.
Our warranty protects against:
- Defects in materials or workmanship
- Issues with heating elements, temperature control, and structural integrity
This warranty does not cover:
- Normal wear and tear (e.g., minor scratches, fading, or surface discoloration)
- Damage caused by improper use, accidents, or unauthorized modifications
- Failure due to incorrect installation, power surges, or lack of maintenance
How to Claim
To file a warranty claim, send us your proof of purchase, clear photos of the issue, and a detailed description of the problem via email.
Accepted solutions may include:
- Replacement of the defective Pizza Oven
- Repair services or technical guidance for minor issues
- Coordination with certified local technicians for in-field support
Need Assistance?
Our dedicated support team is available to help with returns, exchanges, or warranty claims. For immediate assistance, contact us at support@oonicashop.com or call +16473550432. Visit our Contact Us page anytime—our team is here to serve you, starting from 2026-05-25.